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Title
Text copied to clipboard!International and Strategic Accounts Administrator
Description
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We are looking for an International and Strategic Accounts Administrator to join our dynamic team. This role is pivotal in managing and optimizing our international and strategic accounts, ensuring that our global clients receive the highest level of service and support. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of international business practices. You will be responsible for developing and maintaining relationships with key clients, identifying opportunities for growth, and ensuring that our services meet the unique needs of each client. This role requires a strategic thinker who can analyze market trends, develop comprehensive account plans, and work collaboratively with cross-functional teams to achieve business objectives. You will also be responsible for resolving any issues that arise, ensuring that our clients are satisfied and that their needs are met in a timely and efficient manner. The successful candidate will be highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. If you are passionate about international business and have a proven track record of success in account management, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Develop and maintain relationships with key international and strategic accounts.
- Identify opportunities for growth within existing accounts.
- Create and implement comprehensive account plans.
- Analyze market trends and provide insights to the team.
- Collaborate with cross-functional teams to achieve business objectives.
- Ensure that client needs are met in a timely and efficient manner.
- Resolve any issues that arise with clients.
- Provide regular updates and reports to senior management.
- Monitor account performance and implement improvements as needed.
- Develop and deliver presentations to clients and internal teams.
- Negotiate contracts and agreements with clients.
- Manage account budgets and ensure profitability.
- Conduct regular account reviews and provide feedback to clients.
- Maintain accurate records of all account activities.
- Ensure compliance with company policies and procedures.
- Provide training and support to junior team members.
- Participate in industry events and conferences.
- Stay up-to-date with industry trends and best practices.
- Develop and implement strategies to improve client satisfaction.
- Work closely with the sales team to identify new business opportunities.
Requirements
Text copied to clipboard!- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in account management.
- Strong understanding of international business practices.
- Excellent communication and interpersonal skills.
- Proven track record of success in managing key accounts.
- Ability to analyze market trends and develop strategic plans.
- Highly organized and detail-oriented.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills.
- Proficient in Microsoft Office Suite.
- Experience with CRM software.
- Ability to work independently and as part of a team.
- Strong negotiation skills.
- Ability to travel internationally as needed.
- Fluency in multiple languages is a plus.
- Strong presentation skills.
- Ability to build and maintain strong client relationships.
- Experience in developing and implementing account plans.
- Knowledge of industry trends and best practices.
- Ability to provide training and support to junior team members.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing international accounts?
- How do you stay up-to-date with industry trends?
- Can you provide an example of a successful account plan you developed?
- How do you handle conflicts with clients?
- What strategies do you use to identify opportunities for growth within an account?
- How do you ensure client satisfaction?
- Can you describe a time when you had to resolve a complex issue with a client?
- How do you prioritize your tasks when managing multiple accounts?
- What is your approach to negotiating contracts with clients?
- How do you collaborate with cross-functional teams to achieve business objectives?